THE ALL-STAR GUARANTEE:
If you are unhappy with the results of your regularly scheduled services, All-Star will return and retreat your home or business for free. If this retreatment does not get the results you desire, All-Star will either return and work with you to solve your pest problem or refund your last service payment.
We want to ensure your complete satisfaction!
Using Technology To Better Serve Our Customers
When using the PestPac Mobile handheld software, we have a powerful
tool at our fingertips. When we service your account, we will have a
layout of your store, either provided by you or we can draw it. Based
on your store layout, the unit will have pre-set areas of service for the
technician to service.
We can take a systematic approach to servicing your account because we can break the property down into different areas which can all be pre-determined for all of your stores. The grocery area, the deli area, produce area etc and the areas can be further broken down into sub-areas such as the meat case in the deli area. With this area map, we can make sure we are inspecting all of the areas of your property that are to be inspected.
As we go around your facility we have the ability to place monitoring stations in the area of inspection. We can put barcodes on the monitoring stations, in a room or on a device which allows us to record the station activity electronically. When we scan the first station at your account the program prompts us to record specific information such as: Is the door open, what pests are visible, how many pests, what materials are used for this particular area etc. As we are walking around we can record any deficiencies we have observed in an area and make a recommendation as to what action should be taken to improve the conditions.
Upon completion of your service the information is uploaded back to our server where all of the information is kept in history on your account and is available for trend analysis reporting. You can even login through our customer account access portal.
We can take a systematic approach to servicing your account because we can break the property down into different areas which can all be pre-determined for all of your stores. The grocery area, the deli area, produce area etc and the areas can be further broken down into sub-areas such as the meat case in the deli area. With this area map, we can make sure we are inspecting all of the areas of your property that are to be inspected.
As we go around your facility we have the ability to place monitoring stations in the area of inspection. We can put barcodes on the monitoring stations, in a room or on a device which allows us to record the station activity electronically. When we scan the first station at your account the program prompts us to record specific information such as: Is the door open, what pests are visible, how many pests, what materials are used for this particular area etc. As we are walking around we can record any deficiencies we have observed in an area and make a recommendation as to what action should be taken to improve the conditions.
Upon completion of your service the information is uploaded back to our server where all of the information is kept in history on your account and is available for trend analysis reporting. You can even login through our customer account access portal.
Additional technology benefits include:
More Accurate Data Collection in the Field
. Your facility will be set up with an
organization structure that makes
it is easy to determine where the
problem areas (if any) reside.
. Our field service technicians can scan the bar-codes on devices and areas at your facility answering questions about the device and area, noting the pests found and the materials that have been applied.
. The technician can also denote any facility deficiencies that are found through our Integrated Pest Management (IPM) Reporting and make recommendations on resolving the problems and close out the deficiency once it has been taken care of.
. The technician's movement throughout the facility will be stamped with the date and time he scanned the bar-code so you can see how the work progressed.
. The technician can print out the required Log Report(s) while on site or you can go online to your account to view the reports and the Activity Diagram of your facility.
. Our field service technicians can scan the bar-codes on devices and areas at your facility answering questions about the device and area, noting the pests found and the materials that have been applied.
. The technician can also denote any facility deficiencies that are found through our Integrated Pest Management (IPM) Reporting and make recommendations on resolving the problems and close out the deficiency once it has been taken care of.
. The technician's movement throughout the facility will be stamped with the date and time he scanned the bar-code so you can see how the work progressed.
. The technician can print out the required Log Report(s) while on site or you can go online to your account to view the reports and the Activity Diagram of your facility.
More Information in the Hands of the On-site Technician
. Using handheld devices the technician will download not only information on the current service but also historical information from your account.
. The technician will be able to see history on the devices and areas that are scanned as well as material usage history, service history, account notes and payment history to better answer your questions while on site.
. Having this information also allows technicians to make better decisions about which problem areas they need to focus, if a facility deficiency needs action taken and which materials are necessary to apply.
Faster Updating of Your Account
. The technician is entering the findings while on-site and seeing the issues. Therefore, the data is being entered more accurately then if they wrote the findings down and a data entry staff member entered the findings back at the office.
. Immediately after the technician syncs his data to our office, you can go online to your account and review the Log Report or diagram of the device and area histories from this service or any past services.
You Can Access Your Facility's Account Online
Accessing your account online provides you the ability to view the following information from your account:- Invoice History
- Service History
- Payment History
- Material Usage History
- Facility and Device History including both your Log Reports and Site Diagrams with Activity Found
- Upcoming Scheduled Service Appointments
The access is secured through your username and password. You can
set up multiple usernames and passwords for different employees and
decide which portions of your account each employee can view. For
example the Accounts Payable department might want to be able to
view only the Invoice and Payment History whereas the Site Manager
will want to see the Service and Device History.
We look forward to serving you.
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